International Shipping Policy

1. General Overview:
- This International Shipping Policy applies to all orders placed on chiwaga.com website or platform, for delivery to addresses outside of India.
- By placing an international order, customers agree to comply with the terms outlined in this policy.

2. Shipping Zones and Delivery Times:
- We offer international shipping to various countries and regions. Customers can find the list of available shipping destinations during the checkout process. Also, access here.
- Estimated delivery times vary depending on the destination. Please note that customs processing and local delivery services may impact delivery times.

3. Shipping Costs:
- Shipping costs are calculated based on the destination, weight, and dimensions of the products ordered.
- Customers can view the estimated shipping costs during the checkout process before finalizing their order.

4. Customs, Duties, and Taxes:
- International customers are responsible for any customs duties, taxes, or import fees that may be applied by their country's customs authorities.
- We do not have control over these charges and cannot predict their amounts. Customers are advised to check with their local customs office for more information.

5. Order Processing:
- Once an international order is placed and payment is confirmed, we will process the order within 7-15 business days.
- Customers will receive an order confirmation email with tracking information when the order is shipped.

6. Tracking and Delivery:
- Customers will receive a tracking number to monitor the progress of their shipment.
- While we strive to provide accurate tracking information, please be aware that tracking updates may be limited once the package leaves India and enters the destination country.

7. Shipping Restrictions:
- Certain products may be subject to international shipping restrictions or regulations. It is the customer's responsibility to ensure that ordered items comply with their country's laws and regulations.

8. Address Accuracy:
- Customers are responsible for providing accurate and complete shipping addresses. Any additional shipping charges or return fees resulting from address errors will be the responsibility of the customer.

9. Returns and Refunds:
- Our standard return and refund policies apply to international orders. Please refer to our RETURN YOUR ORDER for detailed information on returning products.

10. Customer Support:
- For any questions or concerns related to international shipping, customers can contact our customer support team at support@chiwaga.com

11. Policy Updates:
- We reserve the right to update or modify this International Shipping Policy at any time without prior notice.

By placing an order with CHIWAGA, customers acknowledge and agree to abide by the terms outlined in this International Shipping Policy.

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